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Traditional process improvement approaches for business process re - engineering can be problematic for a variety of reasons: knowledge gaps and information silos between subject matter experts, varying process complexities, inadequate understanding of exceptions, and inaccuracies in identifying relevant process metrics frequently result in broken or incomplete transformation projects, and thus failure.

The operational process design technique developed by CMYCK helps to overcome the limitations of traditional methodologies, allowing for holistic and accurate process change. Our technique is founded on lean and six sigma concepts, and it's wrapped in our own accelerated solution design (ASD) methodology, which allows us to offer quality analyses in 8 to 15 weeks.

Operational process design refers to the process of creating and implementing efficient and effective operational processes within an organization. It involves identifying the steps and tasks that are necessary to complete a specific process, and then organizing and streamlining those steps in order to improve efficiency and reduce waste.

The process of operational process design typically includes the following steps:

1. Process mapping: Identifying and documenting the current process and all of its steps and tasks. This is typically done using flowcharts or process maps.
2. Process analysis: Analyzing the current process to identify any inefficiencies, bottlenecks, or areas of waste. This can be done using tools such as process flow analysis, value stream mapping, and process cycle efficiency analysis.
3. Process redesign: Based on the analysis, redesigning the process to improve efficiency and reduce waste. This can include eliminating unnecessary steps, automating tasks, and streamlining the flow of information and materials.
4. Implementation: Implementing the redesigned process and training employees on the new procedures.
5. Monitoring and improvement: Continuously monitoring the process to ensure it is working as intended and making improvements as necessary.

One key aspect of operational process design is the use of lean and Six Sigma methodologies. Lean focuses on the elimination of waste and unnecessary steps, while Six Sigma focuses on reducing variability and improving quality. Together, these methodologies can be used to create a process that is both efficient and effective.

Another important aspect is the use of technology and automation to streamline processes. This can include the use of software and tools to automate tasks, such as data entry and call routing, and to track and monitor performance.

Operational process design is an ongoing process that requires continuous monitoring, analysis, and improvement. It can help organizations to improve efficiency, reduce costs, and enhance the customer experience.

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